Frequently Asked Questions

Standard shipping is ₹60 on orders below ₹499. Orders of ₹499 or more qualify for FREE shipping.

Standard orders are usually dispatched within 1–2 business days. Customised or engraved orders are usually dispatched within 2–4 business days after preview approval. Delivery after dispatch depends on your location, courier serviceability, holidays and other transit conditions.

COD is available only for non-personalised orders where COD service is available at checkout. Personalised orders are prepaid only, and a mixed cart containing any personalised pen must also be prepaid. COD carries a 3.5% surcharge.

Tracking details are provided after dispatch through the available order-notification channel. You can also use the store's order-tracking option or contact us with your Order ID for assistance.

We ship within India, subject to courier serviceability for the delivery PIN code. Please enter a complete address, correct PIN code and active mobile number at checkout.

Name engraving is ₹27 per eligible pen. Select the Name Engraving option on the product page and enter the required name.

Logo engraving/printing is ₹30 per eligible pen. Send your logo or artwork on WhatsApp at +91 83209 22400.

Yes, where the selected pen supports both options. Name engraving is ₹27 and logo engraving/printing is ₹30, so both together add ₹57 per eligible pen.

For customised orders, a digital preview is shared before production. Please check the spelling, logo, font, layout and engraving position carefully before approval. Once the approved customisation enters production, changes for preference reasons are not available.

PNG is preferred, especially a high-resolution file with a transparent background. JPG is also accepted. Clear artwork with simple details generally produces a better engraving preview.

The usable engraving area depends on the pen model. Short names and simple text usually work best. For longer names, messages or unusual layouts, contact us before ordering so we can confirm suitability.

Ink colour varies by product. Check the individual product page for the supported colour, typically Blue, Black or Red where available.

Many of our metal pens use replaceable refills. The compatible refill depends on the pen model, such as Jotter, Roller, Cross-type or another supported refill. Check the product description before purchasing a replacement.

No. An extra refill is included only where it is clearly stated on the product page.

No. A gift box is included only where it is specifically stated on the product page.

Ink performance can vary by refill, paper and writing conditions, so we do not make an absolute no-smudge guarantee. Check the product and refill details for the specific pen you are considering.

Contact us within 24 hours of delivery with your Order ID and clear photos or video. Eligible damaged, defective, incorrect or manufacturing-defect cases will be reviewed for the appropriate replacement or resolution.

No. Returns are not accepted for change of mind, ordering by mistake, colour/design/model preference or because the item is no longer required. Eligible returns or replacements are limited to genuine damaged, defective, incorrect or manufacturing-defect cases.

Approved personalised/customised pens cannot be returned or exchanged for preference, customer-approved spelling, logo, font, layout or placement. If the delivered engraving differs from the approved preview because of our error, or there is a manufacturing/engraving defect, contact us within 24 hours with evidence.

Approved refunds are generally processed within 5–7 business days after approval. The time taken to appear in your account can vary by bank or payment provider.

For a customer-caused RTO on a customised or engraved order, the order is non-refundable. If you want it re-shipped, a ₹100 re-shipping/RTO handling charge applies.

For an eligible customer-caused RTO on a non-customised order, ₹130 is deducted from the eligible refund after the parcel returns and is inspected. If the delivery problem was caused by Ballpen Bazaar, customer-caused RTO charges do not apply.

Yes. Share your selected pen or product link, required quantity, personalisation requirement, delivery PIN code and required date so we can prepare a quotation.

We do not promise one fixed MOQ across every product. Bulk pricing and order suitability depend on the selected pen, quantity and personalisation requirement.

Pricing depends on the selected pen, quantity, name/logo personalisation, packaging requirement, applicable GST, shipping and delivery location.

Production time depends on quantity, selected pen, engraving and packaging requirements. We confirm the expected production and delivery schedule with the quotation instead of promising one fixed turnaround for every order.

Bulk and corporate orders require 100% advance payment. For personalised orders, production begins after payment and engraving-preview approval.