At Ballpen Bazaar, we are committed to providing premium-quality writing instruments and customised engraving services. Every order is carefully inspected before dispatch to ensure it reaches you in excellent condition.
Please read our policy carefully before placing your order.
Return Policy
We do not accept returns for reasons including, but not limited to:
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Change of mind
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Ordered by mistake
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Change of colour, design, model, or finish
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Personal preference after delivery
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No longer required
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Dissatisfaction unrelated to a manufacturing defect
Products are eligible for return or replacement only if they are:
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Damaged during transit
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Received in a defective or non-working condition
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Incorrect items shipped by us
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Affected by a manufacturing defect
Replacement Policy
If you receive a damaged, defective, incorrect, or non-working product, please contact us within 24 hours of receiving your order.
Please email us at supportballpenbazaar@gmail.com and include:
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Your Order ID
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Clear photos or a short video showing the issue
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A brief description of the problem
Our team will verify your request and respond within 1–2 business days.
If the claim is approved, we will arrange a replacement at no additional cost.
Exchange Policy
We do not offer exchanges for:
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Change of colour
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Change of pen design or model
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Different quantity required after delivery
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Personal preference
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Accidental orders placed by the customer
Exchanges are available only if the delivered product is defective, damaged, incorrect, or not working.
Customised & Engraved Products Policy
Customised products are made exclusively for each customer and therefore require approval before production.
Preview Approval
Before engraving your name, company logo, or artwork, we will share a digital preview for your approval.
Engraving begins only after you confirm that the preview is correct.
Please review the preview carefully, including:
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Name spelling
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Logo
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Font style
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Layout
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Engraving position
Once you approve the preview, it is considered final.
No Return or Replacement on Approved Custom Orders
Once the engraving has been completed based on your approved preview, the customised product cannot be returned, exchanged, or replaced for reasons including:
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Change of mind
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Incorrect spelling approved by the customer
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Change in name
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Change in logo
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Change in font
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Change in engraving position
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Change in design preference
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Any other personal preference after approval
As every engraved product is made specifically for you, it cannot be resold to another customer.
Logo File Requirements
If you would like your company logo engraved, please send your logo to our WhatsApp number:
+91 88668 94165
Accepted file formats:
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PNG (Preferred)
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JPG
For the best engraving quality, we recommend sending a high-resolution PNG file with a transparent background whenever possible.
Our Engraving Guarantee
If the actual engraving differs from the preview approved by you due to an error on our part, or if the engraved product has a manufacturing or engraving defect, we will provide a replacement or appropriate resolution after verification.
Refund Policy
Refunds are issued only in the following situations:
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A replacement cannot be provided for an approved defective or incorrect product.
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Your order is cancelled by Ballpen Bazaar before shipment.
Approved refunds will be processed to the original payment method within 5–7 business days. The time taken for the amount to reflect depends on your bank or payment provider.
Shipping charges, if applicable, are non-refundable unless the error was caused by Ballpen Bazaar.
Delivery Issues
If your order tracking status shows Delivered but you have not received the package, you must notify us within 24 hours of the delivery update.
Please email supportballpenbazaar@gmail.com with:
Subject: Delivery Not Received
Include:
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Order ID
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Contact Number
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Details of the issue
Requests reported after 24 hours may limit our ability to investigate with the courier partner.
Contact Us
If you have any questions regarding this policy, please contact us.
Ballpen Bazaar
Email: supportballpenbazaar@gmail.com
WhatsApp & Customer Support: +91 88668 94165
We appreciate your trust in Ballpen Bazaar and are committed to providing quality products and reliable customer service.
