Return, Replacement, Refund & Shipping Policy

Last Updated: 20 August 2026, 11:56 AM IST

At Ballpen Bazaar, we are committed to providing premium-quality writing instruments and customised engraving services. Every order is carefully inspected before dispatch to ensure it reaches you in excellent condition.

Please read our policy carefully before placing your order.

Return Policy

We do not accept returns for reasons including, but not limited to:

• Change of mind
• Ordered by mistake
• Change of colour, design, model, or finish
• Personal preference after delivery
• No longer required
• Dissatisfaction unrelated to a manufacturing defect

Products are eligible for return or replacement only if they are:

• Damaged during transit
• Received in a defective or non-working condition
• Incorrect items shipped by us
• Affected by a manufacturing defect

Replacement Policy

If you receive a damaged, defective, incorrect, or non-working product, please contact us within 24 hours of receiving your order.

Please email us at supportballpenbazaar@gmail.com and include:

• Your Order ID
• Clear photos or a short video showing the issue
• A brief description of the problem

Our team will verify your request and respond within 1–2 business days.

If the claim is approved, we will arrange a replacement at no additional cost.

Exchange Policy

We do not offer exchanges for:

• Change of colour
• Change of pen design or model
• Different quantity required after delivery
• Personal preference
• Accidental orders placed by the customer

Exchanges are available only if the delivered product is defective, damaged, incorrect, or not working.

Customised & Engraved Products Policy

Customised products are made exclusively for each customer and therefore require approval before production.

Preview Approval

Before engraving your name, company logo, or artwork, we will share a digital preview for your approval.

Engraving begins only after you confirm that the preview is correct.

Please review the preview carefully, including:

• Name spelling
• Logo
• Font style
• Layout
• Engraving position

Once you approve the preview, it is considered final.

No Return or Replacement on Approved Custom Orders

Once the engraving has been completed based on your approved preview, the customised product cannot be returned, exchanged, or replaced for reasons including:

• Change of mind
• Incorrect spelling approved by the customer
• Change in name
• Change in logo
• Change in font
• Change in engraving position
• Change in design preference
• Any other personal preference after approval

As every engraved product is made specifically for you, it cannot be resold to another customer.

Logo File Requirements

If you would like your company logo engraved, please send your logo to our WhatsApp number: +91 83209 22400.

Accepted file formats:

• PNG (Preferred)
• JPG

For the best engraving quality, we recommend sending a high-resolution PNG file with a transparent background whenever possible.

Our Engraving Guarantee

If the actual engraving differs from the preview approved by you due to an error on our part, or if the engraved product has a manufacturing or engraving defect, we will provide a replacement or appropriate resolution after verification.

Incorrect Address, PIN Code, Failed Delivery & RTO Policy

Customers are responsible for providing a complete and accurate delivery address, PIN code, contact number, and other shipping information.

This responsibility also applies when an address or delivery information is provided, confirmed, corrected, or updated through WhatsApp.

Please carefully check your complete address and PIN code before confirming your order or providing updated delivery details.

Incorrect Address or PIN Code

Ballpen Bazaar will not be responsible for delivery failure if the customer:

• Provides an incorrect PIN code
• Provides an incorrect or incomplete address
• Provides an incorrect contact number
• Changes the delivery location after the order has been dispatched
• Provides incorrect updated address details through WhatsApp
• Is unavailable during delivery attempts
• Refuses to accept the shipment
• Cannot be contacted by the courier partner

Multiple Delivery Attempts

Courier partners may make multiple delivery attempts according to their delivery procedures.

If delivery has been attempted multiple times but the parcel cannot be delivered due to an incorrect address, wrong PIN code, customer unavailability, refusal, unreachable contact number, changed location, or another customer-related reason, the parcel may be marked as Return to Origin (RTO).

Repeated delivery attempts do not make Ballpen Bazaar responsible for an address, PIN code, contact, or delivery issue caused by information provided by the customer.

Address Changes After Dispatch

Once an order has been dispatched, we cannot guarantee that the courier partner will be able to change the delivery address, PIN code, city, or delivery location.

If the customer requests a different delivery location after dispatch and this results in additional courier charges, non-delivery, or RTO, the resulting charges will be the customer's responsibility.

RTO – Customised / Engraved Orders

Customised and engraved products are manufactured specifically for the individual customer and cannot normally be resold to another customer.

If a customised or engraved order is returned to Ballpen Bazaar because of an incorrect address, wrong PIN code, failed delivery, changed delivery location, customer refusal, customer unavailability, or another customer-related reason:

• No refund will be provided for the customised or engraved product.
• Once the parcel is returned to us, we will check the product and its condition.
• If you still require the product, we can arrange re-shipping after receiving the applicable re-shipping payment.
• The customer will be required to pay ₹100 for re-shipping/RTO handling before the parcel is dispatched again.

Courier companies charge us for RTO in addition to the original shipping cost. Therefore, when the return occurs for reasons outside Ballpen Bazaar's control, these additional costs cannot be borne by us.

RTO – Non-Customised Orders

If a non-customised product is returned to us due to an incorrect address, wrong PIN code, failed delivery, customer refusal, customer unavailability, changed location, or another customer-related reason, you may request a refund after the parcel has been returned to us.

• The refund will be processed only after the RTO parcel has been physically received by Ballpen Bazaar.
• The returned product will be inspected before the refund is approved.
• ₹130 will be deducted from the eligible refund amount towards forward shipping and RTO-related charges.
• The remaining eligible amount will be refunded to the original payment method.
• If the returned product is used, damaged, altered, incomplete, or otherwise not in its original condition, the refund may be reduced or declined after verification.

If the Delivery Problem Is Our Fault

If the delivery failure, incorrect address processing, incorrect shipment, or RTO is caused by an error made by Ballpen Bazaar, the customer will not be charged the above customer-related RTO or re-shipping charges.

Refund Policy

Refunds are issued only in the following situations:

• A replacement cannot be provided for an approved defective or incorrect product.
• Your order is cancelled by Ballpen Bazaar before shipment.
• An eligible non-customised RTO order qualifies for a refund under the RTO policy stated above.

Approved refunds will be processed to the original payment method within 5–7 business days after approval. The time taken for the amount to reflect depends on your bank or payment provider.

Shipping and RTO charges, where applicable, are non-refundable unless the issue was caused by Ballpen Bazaar.

Delivery Issues

If your order tracking status shows Delivered but you have not received the package, you must notify us within 24 hours of the delivery update.

Please email supportballpenbazaar@gmail.com with:

Subject: Delivery Not Received

• Order ID
• Contact Number
• Details of the issue

Requests reported after 24 hours may limit our ability to investigate the matter with the courier partner.

Contact Us

If you have any questions regarding this policy, please contact us.

Ballpen Bazaar
Email: supportballpenbazaar@gmail.com
WhatsApp & Customer Support: +91 83209 22400

We appreciate your trust in Ballpen Bazaar and are committed to providing quality products and reliable customer service.