Order confirmed
Your order is received and payment is confirmed.
Secure Shopify order tracking
Track Your Order
Open Shopify’s secure order history or use the tracking link in your shipping notification. You can also contact our team for delivery assistance.
Engraving/preparation: up to 2 working days
After dispatch: usually 5–7 working days
Sundays & public holidays: may add extra time
Find your order securely
Track your order securely
Use the secure order status link sent by email or WhatsApp, or sign in to your Shopify customer account. For help with a shipment, contact our team.
What happens after you order?
From confirmation to delivery
Engraving & preparation
For personalised orders, engraving/preparation can take up to 2 working days before dispatch.
Packed & dispatched
Orders are checked, carefully packed and handed to the courier.
In transit
After dispatch, delivery usually takes 5–7 working days depending on your PIN code and courier serviceability.
Sunday / holiday note
Sundays and public holidays may add extra time to preparation or delivery.
Tracking has not moved?
Courier scans can sometimes update late. If there is an unusual delay after dispatch, contact us with your Order ID so we can check the shipment.
Contact us before dispatch.
If you notice an address, PIN code or phone-number error, contact us as early as possible. Changes may not be possible after the parcel has been handed to the courier.
RTO rules
Customer-caused customised RTO orders are non-refundable; ₹100 applies if re-shipped. Eligible customer-caused non-custom RTO refunds have a ₹130 deduction after return and inspection.
Still need help?
Send us your Order ID.
For delivery problems, tracking delays or address questions, contact Ballpen Bazaar support.
