At Ballpen Bazaar, we’re committed to getting your orders to you as swiftly and smoothly as possible. Here’s a quick overview of our shipping process:

Shipping Time
Order Processing: Orders are typically processed and shipped within 2-4 working days from the time of placement.
Dispatch Days: Our warehouse operates Monday to Saturday, ensuring quick dispatch.
Delivery Time: Depending on your location, delivery typically takes an additional 5-7 working days after dispatch.
Shipping Charges
Shipping rates vary by location and can be checked on the checkout page by entering your postal code. We currently ship to the following countries:

UAE, Oman, USA, Canada, Australia, New Zealand, UK, Germany, Singapore, Bahrain, Hungary, Indonesia, Japan, Netherlands, South Africa

Payment Options
PayPal Payment via Razorpay: International customers can conveniently pay using their PayPal account through the Razorpay payment gateway.
Important Notes for International Shipping
Heavy Parcel Discounts: Shipping charges for parcels over 6 kg are generally more cost-effective than for smaller shipments.
Custom Regulations: Some countries may impose customs duties. Any such charges will be the responsibility of the customer.
Restricted Items: In certain countries, shipping of liquid products like ball pens and ink items may be restricted or subject to additional charges:
Prohibited: Japan, Indonesia, Singapore, Hungary, South Africa, Australia, and New Zealand prohibit liquid products in shipments.
Additional Charges Required: For shipments to the Netherlands, Dubai, Oman, and Germany, liquid products can be included with an additional shipping fee of ₹1000 per shipment.
Customer Support & Order Updates
For questions or further assistance, please feel free to contact us at +91-8866894165.

Order Availability: If any item from your order is unavailable or delayed, our team will reach out within 1-2 working days via call or message to keep you updated.

Reporting Delivery Issues
If the tracking status shows your order as "delivered" but you haven’t received it, please inform us within 24 hours. Simply send an email with your order ID and subject “wrong delivery status” to siddharthshah607@gmail.com. Please note, claims submitted after 24 hours may not be eligible for refunds or additional support.

Thank you for choosing Ballpen Bazaar! We’re here to ensure you have a smooth and satisfying shopping experience.