At Ballpen Bazaar, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
- Company Name (if applicable)
- GST Number (if applicable)
- Payment Information (processed securely by our payment partners)
- Order History
- Custom engraving details such as names or logos submitted for personalization
- IP Address, browser type, device information, and website usage data
2. How We Use Your Information
Your information is used only for legitimate business purposes, including:
- Processing and delivering your orders
- Providing customer support
- Creating customised engraved products
- Sending order confirmations and shipping updates
- Responding to enquiries
- Improving our website and services
- Preventing fraud and maintaining website security
- Complying with legal and tax obligations
3. Custom Engraving Information
If you order customised or engraved products, we may collect names, company logos, artwork, or other information that you voluntarily provide.
This information is used solely for producing your customised product and providing a preview for your approval before engraving.
By submitting logos or artwork, you confirm that you have the legal right to use them.
4. Payment Security
We do not store your debit card, credit card, UPI, net banking, or other payment credentials.
All payments are processed securely through trusted third-party payment gateways that use industry-standard encryption and security measures.
5. Sharing Your Information
We do not sell, rent, or trade your personal information.
Your information may be shared only when necessary with:
- Courier and logistics partners for order delivery
- Payment gateway providers for payment processing
- Technology and website service providers
- Government authorities where required by applicable law
6. Cookies
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Analyse website traffic
- Enhance your shopping experience
You may disable cookies through your browser settings; however, some website features may not function properly.
7. Data Security
We implement reasonable administrative, technical, and security measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.
While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.
8. Marketing Communications
With your consent, we may send promotional emails, SMS, or WhatsApp messages regarding new products, offers, and updates.
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us.
9. Third-Party Services
Our website may contain links to third-party websites or use third-party services such as payment gateways, analytics providers, or courier partners.
We are not responsible for the privacy practices or content of these third-party websites or services.
10. Your Rights
You may contact us at any time to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your personal information where legally permissible
- Withdraw consent for marketing communications
11. Children's Privacy
Our website is intended for users aged 18 years or older. We do not knowingly collect personal information from children under the age of 18.
12. Changes to This Privacy Policy
Ballpen Bazaar reserves the right to update or modify this Privacy Policy at any time.
Any changes will become effective immediately upon being posted on this page.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
Ballpen Bazaar
Email: supportballpenbazaar@gmail.com
WhatsApp & Customer Support: +91 88668 94165
