At Ballpen Bazaar, we’re committed to getting your orders to you as swiftly and smoothly as possible. Here’s a quick overview of our shipping process:
Shipping Time
Order Processing: Orders are typically processed and shipped within 2-4 working days from the time of placement.
Dispatch Days: Our warehouse operates Monday to Saturday, ensuring quick dispatch.
Delivery Time: Depending on your location, delivery typically takes an additional 5-7 working days after dispatch.
Shipping Charges
Shipping rates vary by location and can be checked on the checkout page by entering your postal code. We currently ship to the following countries:
UAE, Oman, USA, Canada, Australia, New Zealand, UK, Germany, Singapore, Bahrain, Hungary, Indonesia, Japan, Netherlands, South Africa
Payment Options
PayPal Payment via Razorpay: International customers can conveniently pay using their PayPal account through the Razorpay payment gateway.
Important Notes for International Shipping
Heavy Parcel Discounts: Shipping charges for parcels over 6 kg are generally more cost-effective than for smaller shipments.
Custom Regulations: Some countries may impose customs duties. Any such charges will be the responsibility of the customer.
Restricted Items: In certain countries, shipping of liquid products like ball pens and ink items may be restricted or subject to additional charges:
Prohibited: Japan, Indonesia, Singapore, Hungary, South Africa, Australia, and New Zealand prohibit liquid products in shipments.
Additional Charges Required: For shipments to the Netherlands, Dubai, Oman, and Germany, liquid products can be included with an additional shipping fee of ₹1000 per shipment.
Customer Support & Order Updates
For questions or further assistance, please feel free to contact us at +91-8866894165.
Order Availability: If any item from your order is unavailable or delayed, our team will reach out within 1-2 working days via call or message to keep you updated.
Reporting Delivery Issues
If the tracking status shows your order as "delivered" but you haven’t received it, please inform us within 24 hours. Simply send an email with your order ID and subject “wrong delivery status” to siddharthshah607@gmail.com. Please note, claims submitted after 24 hours may not be eligible for refunds or additional support.
Thank you for choosing Ballpen Bazaar! We’re here to ensure you have a smooth and satisfying shopping experience.
FAQs
Is the ink refillable or disposable?
Our pens are designed with convenience in mind. Most of them come with refillable ink, allowing you to extend the pen’s usability without needing to purchase a new one. Check the product description for specific details about refill compatibility and availability.
Does the pen come with a gift box for presentation?
Yes, many of our pens are packaged in elegant gift boxes, making them perfect for gifting. Please refer to the product description to confirm if a specific pen includes a gift box.
Is the refill replacement process straightforward?
Absolutely! Our pens are engineered for easy refill replacement. Simply follow the step-by-step instructions provided in the packaging or visit our website for detailed guidance.
Does the grip prevent hand fatigue during extended writing?
Yes, our pens are designed with ergonomic grips to ensure comfort during prolonged writing sessions. The grip material reduces strain on your fingers and makes writing a smooth and enjoyable experience.
Is it suitable as a gift for professionals or executives?
Definitely! Our premium metal pens are highly recommended for professionals and executives. With their sleek design and exceptional functionality, they make a thoughtful and elegant gift for any occasion.